ALL YOU NEED TO KNOW ABOUT RETURNS AND EXCHANGE POLICY
At Khoury Home, we take customer satisfaction very seriously and consider it a top priority. Our return and exchange policy will help you in the event a purchase does not match your expectations. If you are not completely satisfied with your purchase for any reason, you can return it for a refund or exchange (subject to the terms below).
HOW TO RETURN OR EXCHANGE YOUR PURCHASE
- Your original sales receipt
- All original packaging, product manuals, unused product/s & accessories, and warranty information
EXCEPTIONS TO RETURN & EXCHANGE POLICY
- Non-returnable ItemsCertain products and services may not be returned or exchanged, and these include:
- Labor, delivery, and/or installation services
- Gift Cards
- Personal care
- Special orders
- Non-defective, opened video games and computer software
- Items that have been damaged through intentional or accidental abuse
- Items bought together as a bundle cannot be returned or exchanged separately.
- VAT can’t be refunded after 3 months from date of purchase in case of approved returns.
- No cash refunds are allowed.
- In case of credit card payment, the amount after bank fees deduction is only refunded and is returned to the customer’s card.
- Refunds are kept in the customer’s account.
- Goods are returned based on the market price.
- In case of offers / bundles / promotions / discounts, goods are returned based on the discounted price.